Complaints, appeals and feedback

We respect the right of all our customers – whether tenants, residents or any other party we are working with – to make a complaint, appeal or to provide us with general feedback.

We care about the services we provide. Complaints, appeals and feedback give us the opportunity to make improvements or changes to these services.

If you have any issues with your residency, please speak with your Coordinator first. If they are not able to resolve this for you, they will inform you of the next steps you can take.

Complaints

You can make a complaint if you are unhappy with the standard or type of service you have received from either staff or contractors carrying out work on our behalf.

Appeals

If you disagree with a decision made that relates to your residency, you can appeal this and have it formally reviewed.

Feedback

If you have general feedback about our services, or wish to pass on a compliment or comment about a particular staff member or contractor, we welcome this information. Feedback helps us to make service changes, lets us know if we are getting things right or not, and allows us to recognise staff and contractors for good work.

How to make a complaint, appeal, or provide feedback

• Right here, through the form below
• Over the phone by calling Foundation Housing on 9422 0700
• Download a Feedback Form and mail or email it back to Foundation Housing
• Email feedback@foundationhousing.org.au
• Request an interview or to speak with someone in person. We can arrange an interpreter if required.

There is also an Information Sheet with more details on complaints, appeals and providing feedback.