Report a Repair

HomeTenant & Resident HubRepairs and MaintenanceReport a Repair

Is your maintenance issue an emergency?

Yes

Emergency

1. If lives are in danger call
Emergency Services on 000

2. For an electrical fault call
Western Power on 13 13 51

3. For a gas leak call
ATCO Gas Australia on 13 13 56

4. For non-life-threatening emergencies call
SES on 13 25 00

5. For after-hours emergency repairs call
1300 895 205

Examples of emergency repairs include: burst water pipe or no hot water, broken toilet system, report of electrical shock or faulty smoke alarm, faults or damage that are causing the property to be unsafe or not secure.

Please note: Charges may be applied if your property is attended to after-hours and your repair is NOT considered an emergency.

No

Non-Emergency

Report a repair in one of the following ways:

1. Complete the online form below

2. Send an email to repairs@foundationhousing.org.au

3. Call 1300 895 205 (Monday to Friday, 8:30am - 4:30pm)

4. Bricks and Agent
Email: maintenance@bricksandagent.com
SMS: +61480019119
Whatsapp: +61480019292
www.facebook.com/automatedmaintenance

Report a Repair

When Reporting a Repair

When you are reporting your repair, please:

  • Let us know if there are any items that may be a danger to contractors or if there are special directions for access.
  • Provide us with a Police Report Number (PRN) if the damage has been caused by you or another party and reported to the police.
  • Provide your best contact details and advise us of any times that you may or may not be available.
  • Include photos of the issue if possible.

Repair Timelines

We aim to respond to maintenance requests as soon as possible. We prioritise maintenance work that poses a health and safety risk to residents or where there is a risk of damage to the property.

  • Urgent – within 24 Hours (EMERGENCY) – When there is a threat to the immediate safety or health of people or there is serious damage to property.
  • Priority (within 48 hours) – When there is a failure or breakdown of any essential services on the premises for cooking, heating or laundering.
  • Normal (within 10 business days) – All other repairs that are of no immediate threat to the security or safety of the resident.

How We Process Requests

We will give you a timeframe for the repair to be completed and send a work order to the relevant contractor.

Our contractor will contact you directly to arrange a convenient appointment time to complete the work. The timeframe in which the contractor will contact you will be dependent on contractor availability and the urgency of the repair.

Request an Alteration or Addition

You can use this form to request approval to undertake alterations and/or additions to your property.

If you wish to install an external item, such as a garage or pergola, you will also need to contact your local council. If you need more information or assistance to complete this form, please contact your Housing Coordinator or our Property Services Team on 1300 895 295. To download a physical copy of the form, click here.

  • Your Details

  • Details of alteration or addition

  • Max. file size: 50 MB.

  • Installation Details

    If a qualified company and/or tradesperson is to install the alteration, please provide their details below.

  • Conditions of Approval

  • 1. Foundation Housing Ltd (FHL) is not involved in any expense for the inclusion of the item/s listed in this application. The tenant must not commence the works before FHL advises in writing that the works have been approved. 2. The work is to be carried out by a qualified tradesperson, or in a trade-like manner, without damage to the property. If the property is damaged, the tenant will be responsible for the cost of repairs. 3. If a permit is required for the works from the local council, the tenant must get that approval at their own expense. The works must not commence before the permit is given. The works will be subject to inspection by FHL. The tenant is to contact FHL office when the works are finished. If the council has issued a permit for the works, the tenant must get a final inspection notice and give that to FHL. 4. The item/s listed in this application form is/are to be maintained at the tenant’s expense and insured by the tenant. 5. The work carried out must comply with all laws and be relevant to Australian standards and industry standards. 7. In the event that the tenant vacates the property, the tenant will meet the cost of restoring the property to its original condition. 8. TV antennas can only be fixed to brick and concrete chimneys with approved brackets to the manufacturer’s specifications. 9. Each application will be assessed on its own merit and without bias. FHL reserves the right to refuse any application deemed to be inappropriate.
  • This field is for validation purposes and should be left unchanged.

Information Resources

Repairs & Maintenance

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Foundation Housing acknowledges the Traditional Custodians of the Country on which we work and live and recognises their continuing connection to land, waters and community. In particular, the Whadjuk people of the Noongar nation in Perth, the Yawuru people in Broome and the Kariyarra people in South Hedland. We pay our respect to them and their cultures and to Elders past, present and emerging.

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