Outside of these hours are for emergencies only*. Charges may be applied to your repairs account if repairs reported and attended to are outside office hours and are not considered emergencies.
If your repair request is an emergency, these calls will be redirected to one of our Property Services team and they will be able to assist, or you can leave a message and we will follow up during office hours.
Examples of *emergency repairs include:
Foundation Housing has recently partnered with maintenance software ‘Bricks and Agent‘ to provide you with another way to report repairs and maintenance. In addition to contacting our Property Services team directly, you can report a repair by:
When you are reporting your repair please:
We aim to respond to maintenance requests as soon as possible. We prioritise maintenance work that poses a health and safety risk to residents or where there is a risk of damage to the property.