Tenant Liability

Tenant Damage

Tenant liability is money a tenant owes to Foundation Housing in relation to property damage that is the responsibility of the tenant as it has been caused by them or their visitors.

Tenants are responsible for any deliberate or accidental damage or neglect caused by them, their household, or any person visiting the premises. We will pass on the costs for repair or replacement which is deemed to be tenant liability. This includes, but is not limited to:

• broken windows or glass
• blocked sinks or toilets caused by things other than normal sewage (such as oil, nappies, or sanitary towels)
• holes in doors or walls inside the home
• burns or other damage to floor coverings, kitchen benches or other surfaces
• damage to toilets and basins
• broken locks or replacement of keys (not resulting from fair wear and tear)
• damage to outside doors and security screens
• damage to a water or gas pipe
• costs for end-of-tenancy repairs and services such as cleaning and rubbish removal.

Our Commitment

Tenant liability can place tenancies at risk of termination. It is in everybody’s best interests to avoid tenant damage and reduce tenant liability. We will:

• respond to tenant liability assessments in a fair, honest and open way
• provide information on agencies that provide support to tenants in managing tenant liability
• consider entering into a payment arrangement if Foundation Housing has charged tenant liability
• take action under the Residential Tenancies Act if there are ongoing, unresolved issues placing the tenancy at risk

Appealing a Decision

If you do not agree with any of our decisions or actions, you can appeal against them under our Appeals Policy, which can be accessed here.

Information Sheets