Feedback & Complaints

Tenants and residents have the right to make a complaint about the service they receive from us including contact with our staff, access to our services or the standard of service you have received.

Complaints are managed by a central function so that there is independence in their investigation and responses. Complaints detail is also reviewed by senior managers to ensure they are being properly responded to and to identify if there are any common themes.

If you disagree with a decision made that relates to your residency or tenancy, you can appeal this and have it formally reviewed.

If you have general feedback about our services or wish to pass on a compliment or comment about a particular staff member or contractor, we welcome this information. Feedback helps us to make service changes, lets us know if we are getting things right or not, and allows us to recognise staff and contractors for good work.