We respect the right of all our customers – whether tenants, residents or any other party we are working with – to make a complaint, appeal or to provide us with general feedback.
We care about the services we provide. Complaints, appeals and feedback give us the opportunity to make improvements or changes to these services.
If you have any issues with your tenancy, please speak with your Coordinator first. If they are not able to resolve this for you, they will inform you of the next steps you can take.
You can make a complaint if you are unhappy with the standard of type of service you have received from either staff or contractors carrying out work on our behalf.
If you disagree with a decision made that relates to your tenancy, you can appeal this and have it formally reviewed.
If you have general feedback about our services, or wish to pass on a compliment or comment about a particular staff member or contractor, we welcome this information. Feedback helps us to make service changes, lets us know if we are getting things right or not, and allows us to recognise staff and contractors for good work.
There is also an Information Sheet on our complaints process.
Office Hours:
Monday, Tuesday, Wednesday, Friday: 8:30am to 4:30pm
Thursday: 12:30pm to 4:30pm*
General Enquiries: (08) 9422 0700
Maintenance / Repairs: 1300 895 205
Office: 297 Vincent Street, Leederville WA 6007
Postal: PO Box 214, Leederville, WA 6902
*Leederville Reception is closed on Thursday mornings.