Report a Repair

When things stop working or need to be repaired, we want you to be confident that they will be fixed quickly and effectively. Our property services team are available during office hours for you to report your repair to and arrange for it to be attended to by a contractor.

You can report a repair by

1300 895 205
Monday to Friday, 8.30am – 4.30pm for all repairs

Outside of office hours – emergency repairs only (see examples of emergency repairs below)

Charges may be applied to your account for any repairs reported outside office hours that are not genuine emergencies.

Use the form below or email

Repair Priority

We aim to respond to maintenance requests as soon as possible. We prioritise maintenance work that poses a health and safety risk to residents or where there is a risk of damage to the property.

  • Urgent within 24 Hours (EMERGENCY) – When there is a threat to the immediate safety or health of people or there is serious damage to property.
  • Priority within 48 hours – When there is a failure or breakdown of any essential services on the premises for cooking, heating or laundering.
  • Normal 20 days – All other repairs that are of no immediate threat to the security or safety of the resident.

How you can assist us to help you

When you are reporting your repair please:

  • Let us know if there are any items that may be a danger to contractors or if there are special directions for access.
  • Keep access clear by removing any obstacles around the area where the maintenance needs to be performed – furniture or cars in driveways.
  • Provide us with a Police Report Number (PRN) if the damage has been caused by you or another party and reported to the police.

After hours repair emergencies

We provide an after hours repair service for emergencies only. This is available on weekends, public holidays and any time outside our usual business hours of Monday to Friday, 8.30am – 4.30pm. Call 1300 895 205.

Examples of emergency repairs include:

  • burst water pipe or no hot water
  • blocked or broken toilet system (if there is only one toilet in the property)
  • report of electric shock or faulty smoke alarm
  • failure or breakdown of gas, electricity or water supply
  • faults or damage that are causing the property to be unsafe or not secure.

Is your maintenance issue an Emergency?



Please phone Emergency Services 000 ATCO Gas Australia 13 13 52 (gas leaks) Western Power 13 13 51 (electrical faults and emergencies)



Report non-emergency maintenance via a form.

Report a Repair

Contact Us Office Locations

Office Hours:
8:30am to 4:30pm

297 Vincent Street
Leederville WA 6007

PO Box 214, Leederville, WA 6902

T: (08) 9422 0700
F: (08) 6311 7314

Office Hours:
By appointment only

Unit 6/17 – 19 Foundry Road
Midland WA 6056

T: (08) 6274 3900

Office Hours:
10.00am to 2.00 pm weekdays

100 Hampton Road
Fremantle WA 6160

Reception is located at the end of Ashburton Terrace

T: (08) 9239 0700

Office Hours:
By appointment only

Sanori House, Suite 3, 126 Grand Boulevard
Joondalup WA 6027

T: (08) 9422 0700

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

34 Frederick Street
Broome WA 6725

T: (08) 9193 7641

Office Hours:
10.00am to 2.00 pm weekdays (or by appointment)

3A/3 Brand Street
South Hedland WA 6722

T: (08) 9172 9700