Report a Repair

When things stop working or need to be repaired, we want you to be confident that they will be fixed quickly and effectively. Our property services team are available during office hours for you to report your repair to and arrange for it to be attended to by a contractor.

You can report a repair by

Phone
1300 895 205
Monday to Friday, 8.30am – 4.30pm for all repairs

Outside of office hours – emergency repairs only (see examples of emergency repairs below)

Charges may be applied to your account for any repairs reported outside office hours that are not genuine emergencies.

Email
Use the form below or email
repairs@foundationhousing.org.au

Repair Priority

We aim to respond to maintenance requests as soon as possible. We prioritise maintenance work that poses a health and safety risk to residents or where there is a risk of damage to the property.

• Urgent within 24 Hours (EMERGENCY) – When there is a threat to the immediate safety or health of people or there is serious damage to property.
• Priority within 48 hours – When there is a failure or breakdown of any essential services on the premises for cooking, heating or laundering.
• Normal 20 days – All other repairs that are of no immediate threat to the security or safety of the resident.

How you can assist us to help you

When you are reporting your repair please:

• Let us know if there are any items that may be a danger to contractors or if there are special directions for access.
• Keep access clear by removing any obstacles around the area where the maintenance needs to be performed – furniture or cars in driveways.
• Provide us with a Police Report Number (PRN) if the damage has been caused by you or another party and reported to the police.

After hours repair emergencies

We provide an after hours repair service for emergencies only. This is available on weekends, public holidays and any time outside our usual business hours of Monday to Friday, 8.30am – 4.30pm. Call 1300 895 205.

Examples of emergency repairs include:

• burst water pipe or no hot water
• blocked or broken toilet system (if there is only one toilet in the property)
• report of electric shock or faulty smoke alarm
• failure or breakdown of gas, electricity or water supply
• faults or damage that are causing the property to be unsafe or not secure.

Is your maintenance issue an Emergency?

Yes

Please phone Emergency Services 000 ATCO Gas Australia 13 13 52 (gas leaks) Western Power 13 13 51 (electrical faults and emergencies)

No

Report non-emergency maintenance via a form.

Report a Repair

Lodging Report a Repair

• Tenant Name*
• Property Address*
• Suburb / Town*
• Post Code*
• Contact Telephone*
• Alternative Telephone
• Email Address*
• Who is reporting the maintenance issue?*
  eg: tenant, family member etc
• Display information on repairs that are considered to be a tenancy liability?
  • Yes

• Any maintenance required due to a damage caused by the tenant, for e.g.

  • Broken glass
  • Foreign objects in drains
  • Intentional damage
  • Tenant neglect
  • Accidental damage

  It does NOT include any maintenance required due to:

  • Fair wear and tear
  • Damage caused by natural disasters
  • Damage by third parties that have been reported to the police
  • Deterioration due to age

• Maintenance Details

• Location of problem*
  Select...BathroomCommunal AreaElectricalFencesFlooringGeneralGuttersHot WaterKitchenLiftPainting - ExternalPainting - InternalPlumbingRoomRoofSecurity ScreensStoreroomsStove
• Problem caused by*
  e.g. water leakage, fire etc
• Reported to Police?*
  • Yes
  • No
• Police Report No.*
• Details of problem*
• Date occurred*
  Day12345678910111213141516171819202122232425262728293031

  Month123456789101112

  Year202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920
• Images
  If you have photos depicting your maintenance issue, please upload them here.
  Drop files here or

  Accepted file types: jpg.
• CAPTCHA
• Phone
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