Report a Repair

When things stop working or need to be repaired, you can be confident that they will be fixed quickly and effectively. Our property services team are available during office hours for you to report your repair to and arrange for it to be attended to by a contractor.

How to report a repair

There are three ways to report a repair:

1.  Report your repair or maintenance by clicking here ( this will take you to the Maintenance Manager reporting system)

 
2. Send an email to repairs@foundationhousing.org.au

3. Call 1300 895 205

You have the option to speak to someone if it is an emergency, or else leave a message and we will follow up during office hours.
Charges may be applied to your account for repairs where you speak to a person outside office hours for issues that are not genuine emergencies.

Examples of emergency repairs include:

• burst water pipe or no hot water
• blocked or broken toilet system (if there is only one toilet in the property)
• report of electric shock or faulty smoke alarm
• failure or breakdown of gas, electricity or water supply
• faults or damage that are causing the property to be unsafe or not secure.

What to include in your report

When you are reporting your repair please:

• Let us know if there are any items that may be a danger to contractors or if there are special directions for access.
• Keep access clear by removing any obstacles around the area where the maintenance needs to be performed – furniture or cars in driveways.
• Provide us with a Police Report Number (PRN) if the damage has been caused by you or another party and reported to the police.
• Provide your best contact details, and advise us of any times that you may or may not be available.
• Include photos of the issue if possible.

Repair Priority

We aim to respond to maintenance requests as soon as possible. We prioritise maintenance work that poses a health and safety risk to residents or where there is a risk of damage to the property.

• Urgent within 24 Hours (EMERGENCY) – When there is a threat to the immediate safety or health of people or there is serious damage to property.
• Priority within 48 hours – When there is a failure or breakdown of any essential services on the premises for cooking, heating or laundering.
• Normal 10 business days – All other repairs that are of no immediate threat to the security or safety of the resident.